Refund Policy

Our Commitment to You

At Apollo Tv IPTV, we emphasize the excellence of our IPTV subscription offerings. This policy clarifies the situations in which refunds might be approved, fostering a transparent and just approach for all of our patrons.

Refund Eligibility

You could be entitled to a full or partial refund under these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, ensure you follow these steps:

Connect with our support team at Contact page.
Utilize the subject line: 'Refund Request'.
Include your complete name, the email address tied to your subscription, and the reason for contacting us.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Demand

Hello,

I am writing to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason, for instance, technical difficulties or duplicate fees, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment performed by support team.
Same day after approval The refund has been initiated and sent to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds can differ depending on the issuer.

You'll get an email update throughout the process. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be approved in the following cases:

You are not pleased with the list or content provided.
Your online connection is currently too sluggish or unreliable for streaming.
You have breached our Terms of Service, such as account sharing.
You are experiencing geo-blocking limitations in your area that are not under our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Refunds are generally processed within 3 business days once approved, but it might take an additional 5-10 business days for the money to show in your account, depending on your financial institution. For status updates, please contact support.

Refunds for changes of mind are usually not granted after the first 7 days. We encourage you to examine our features and pose any questions before signing up. For comprehensive information, check our Refund Policy or reach support.

Our subscriptions renew automatically. If you miss the chance to cancel before your renewal date, please contact us promptly. Refunds for renewals are determined based on individual circumstances. Learn more in our Terms.